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Refund Policy
THANK YOU FOR SHOPPING WITH US!
There are certain situations where only partial refunds are granted (if applicable)
As we do specialize in custom jewelry items, unfortunately we do not accept returns or exchanges for these particular items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Standard issued refunds will take 3-5 business days to return to your bank account. If you have not received your refund, please contact us immediately at
support@emeryjade.com
ISSUES WITH YOUR ORDER
RETURN TO SENDER/CUSTOMER
There are certain situations where only partial refunds are granted (if applicable)
As we do specialize in custom jewelry items, unfortunately we do not accept returns or exchanges for these particular items.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Standard issued refunds will take 3-5 business days to return to your bank account. If you have not received your refund, please contact us immediately at
support@emeryjade.com
ISSUES WITH YOUR ORDER
If there's any problem with your order, please contact us at support@emeryjade.com and provide a clear photo showing the issue. We will take care of it as soon as possible.
If there's damage or defect on your item, the wrong item was recieved, or there was a mistake with engravings, we will manufacture your previous order free of charge!
RETURN TO SENDER/CUSTOMER
If we recieve an order back from the carrier (Return to Sender) OR the order cannot be shipped as the address is invalid, then we'll contact you once via the email address.
We'll give you 28 days to reply back with a new/correct address to reship the item to. After this time, if we don't hear from you, the order will be discarded and unfortunately no refund can be issued.
If we recieve an order back that was opened and then returned, we'll notify you. After 14 days the item will be discarded. No refunds are issued for returned items.