COVID-19 Safety Measures

At Emery Jade, Safety & Wellness, Along with Excellent Customer Service, Are Long-Standing Core Culture Values.

Keeping Essential People Moving

As communities continue to be impacted by the coronavirus (COVID-19), Emery Jade wants to share with you some of the steps we are taking to protect the health and safety of our customers and our Emery Jade team members, which is always our top priority.

Emery Jade remains committed to doing everything we can to safely provide you excellent customer service, as we all face the challenges brought on by the COVID-19 virus. You will find additional detail below about how we will strive to meet your needs in the safest way possible.

In our continued pursuit to provide for the health and safety of our customers and team members, Emery Jade has taken extensive actions based upon the evolving information and recommendations concerning transmission of COVID-19 issued by the Centers for Disease Control (CDC), World Health Organization (WHO), and other public agencies.

Protecting Our Valued Customers and Team Members from the Spread of COVID-19

 

Heightened Cleaning Throughout Our Facilities

We have significantly increased our housekeeping and sanitation efforts, company-wide, to minimize the risk of transmission of COVID-19 to our team and our customers. Regularly scheduled protocols have been implemented for team members, and in our distribution centers to clean and disinfect common use areas and frequent-contact surfaces, such as door handles, countertops, keypads, and packaging supplies. Additional supplemental cleaning and sanitation is performed, where warranted, through a combination of internal and external professional resources.

Hand Washing Protocols & Hand Sanitizer

We continue to place a strong emphasis on frequent and thorough hand-washing for our team members, and have worked extensively to make hand sanitizer available for all team members, with ongoing efforts to quickly replenish supplies despite continued challenges in sourcing these products.

PPE (Personal Protective Equipment)

We continue to follow the evolving guidance from the CDC, WHO, and your local regulatory and health agencies for the use of PPE. We support our team members wearing masks or face coverings, per the current CDC recommendations, and require them to be worn in certain positions or where mandated. Although there are no recommendations for use of gloves, aside from cleaning, we continue to make efforts to provide gloves where required or requested by team members, while reinforcing that the use of gloves is not a substitute for frequent hand-washing and sanitization.

 

Team Member Wellness & Support

Emery Jade has implemented and posted guidelines that instruct team members and outside service providers that could experience COVID-19 symptoms, or could test positive or are presumed positive, or have travelled to high risk areas to refrain from entering our facilities without additional discussion with management. Team members are expected to review these instructions daily before coming to work, and some locations may have added temperature screening protocols.

Programs for our team members were put in place in the early stages of this pandemic to relax attendance policies, permit use of accumulated entitlements, and advance sick time to help team members who were sick or need time away to support other family members.
 

Our Promise to You:

Emery Jade deeply cares about the well-being of our customers and team members, and at the core of our commitment to you is, excellent customer service. As an essential business during this time of crisis, we will continue to meet and exceed the needs and expectations of our customers and teams.

We will continue to monitor the situation and the recommendations of the CDC, WHO, and state and local authorities, and adjust the actions we take to help limit the spread of this virus and protect our valued customers and team members during this challenging time. If you have comments or questions about our efforts relating to the COVID-19 pandemic, please feel free to contact via email at: support@emeryjade.com.